Refund policy
Refund & Cancellation Policy
Last Updated: July 2026
At SkinCentrick, we are committed to delivering high-quality skincare products. If you experience an issue with your order, we are here to help. Please read this policy carefully to understand when a return, replacement, refund, or cancellation is eligible.
1. Return & Replacement Eligibility
You may request a return or replacement within 7 days from the date of delivery only if:
- You received the wrong product.
- You received a defective product.
- You received an expired product.
- The product has a manufacturing defect.
For products that arrive damaged during transit, leaking, or with missing items, you must notify us within 48 hours of delivery.
2. Reporting Damaged, Leaked or Missing Items
To process your request, please contact our customer support within 48 hours of delivery and provide:
- Order number
- Photos of the product
- Photos of the outer shipping package
- Shipping label
- Invoice
- Clear description of the issue
Failure to provide the required information within the specified timeframe may result in the claim being declined.
3. Return Conditions
For hygiene and safety, returns must meet the eligibility requirements in Section 1 and the following conditions:
- The product is unopened and unused.
- The product is in its original, unaltered condition.
- The original seal is intact.
- The original packaging is included.
- All original labels and barcodes remain attached.
- The original invoice is provided.
Return requests related to personal preference, fragrance, texture, skin suitability, a change of mind or expected results are eligible only when a product defect is confirmed.
4. Individual Skin Response
Each person’s skin may respond differently to skincare products depending on skin type, lifestyle, allergies, medical conditions and product usage.
We select our ingredients carefully, and individual experiences and results may vary.
Return requests based solely on skin suitability or expected results are eligible only when a manufacturing or quality defect is verified.
5. Reverse Pickup
For approved return requests where the issue is determined to be from our side, SkinCentrick will arrange a free reverse pickup through our courier partner.
Free reverse pickup is available only for approved cases including:
- Wrong product delivered
- Damaged product
- Defective product
- Expired product
- Leakage during delivery
- Missing item
- Shipment error
If reverse pickup is unavailable at your location, our customer support team will provide an alternative return process.
6. Refund Process
Once the returned product is received at our facility, it will undergo a quality inspection.
If the return is approved:
Prepaid Orders
Refunds will be processed to the original payment method used during purchase.
Refunds are generally processed within 7–10 working days after the return has been approved and the product has passed quality inspection.
Actual credit timelines may vary depending on the customer's bank or payment provider.
7. Non-Refundable Charges
The following charges are non-refundable unless the issue is determined to be from SkinCentrick:
- Shipping charges
- Convenience fees
- Gift wrapping charges (if applicable)
8. No Restocking Fee
SkinCentrick does not charge any restocking fee for approved, eligible returns.
9. Order Cancellation
Order cancellation is available only before dispatch. Please contact Customer Support to submit your cancellation request.
After dispatch, any return or refund request will be handled in accordance with this Refund & Return Policy.
10. Failed Delivery & Customer Refusal
If delivery fails because of:
- Incorrect or incomplete address
- Customer unavailable after courier attempts
- Customer refuses delivery
- Invalid contact information
The shipment may be returned to us.
Refunds, if applicable, will be processed only after the returned shipment is received and verified.
Original shipping charges, COD charges, and additional logistics costs may be deducted where applicable unless the issue occurred due to SkinCentrick's error.
11. Incorrect Shipping Address
Please provide a complete and accurate shipping address and contact details when placing your order. Checking these details carefully helps us deliver your order smoothly.
Delays, unsuccessful deliveries or additional shipping charges caused by incorrect or incomplete address information fall outside SkinCentrick’s responsibility.
12. Shipment Tracking
All orders are shipped through our logistics partners and can be tracked using the tracking link provided after dispatch.
Tracking updates are managed through the respective courier partner.
13. Payments
Online payments are securely processed through our authorized payment partners.
Refunds will be initiated through the original payment source whenever applicable.
14. Customer Support
For assistance regarding your order, returns, replacements, or refunds, please contact us:
Email: contact@skincentrick.com
15. Policy Updates
SkinCentrick reserves the right to modify or update this Refund, Return & Cancellation Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
If you have any questions about your refund and cancellation