Shipping policy
Skincentrick – Shipping Policy
Last updated: April 6, 2026
Thank you for shopping with Skincentrick! We aim to deliver your order quickly and safely. Please review our Shipping Policy below.
1. Processing Times
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
During peak periods or promotional events, processing times may be slightly longer.
If we experience any delay in processing your order, we will contact you by email.
2. Shipping Methods & Delivery Times
Delivery estimates begin after your order has been processed.
- Standard Shipping: 3 - 5 business days
- Free Shipping: Available on orders above ₹999
Delivery times may vary based on your location and carrier delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Your delivery location
- The shipping method selected
- Current carrier rates
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Tracking updates may take 24–48 hours to appear depending on the carrier.
5. Delayed, Lost, or Stolen Packages
Skincentrick is not responsible for:
- Delays caused by carriers, weather, customs, or unforeseen events
- Packages marked as “delivered” but not received
- Lost or stolen packages after the carrier takes possession
If an issue occurs:
- Please contact the shipping carrier first
- Then contact us at contact@skincentrick.com, and we will assist where possible
6. Address Accuracy
Please ensure your shipping address is complete and accurate.
Skincentrick is not responsible for orders shipped to incorrectly entered addresses.
If you need to correct an address, contact us within 1 hour of placing your order. We cannot guarantee changes after an order is processed.
7. Split Shipments
In some cases, items in your order may ship separately due to:
- Inventory availability
- Packaging requirements
You will not be charged extra for split shipments.
8. Undeliverable or Returned Packages
If a package is returned to us due to:
- Incorrect or incomplete address
- Refusal to pay customs/import fees
- Failed delivery attempts
- A reshipment fee may apply. Shipping fees are non-refundable.
9. Contact Us
If you have any questions about your shipment